![]() ![]() Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. ![]() The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Otherwise the value of the promotional item will be deducted when issuing your refund.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are returning a product that comes with a promotional item, you must return both the purchase and promotional item. Promotional materials are non-refundable. In the event of a fault and no like-for-like product available a credit note will be issued. Sale items are non-refundable and non-exchangeable. We cannot offer an exchange or return on items which have been worn if there are any signs of wear, we will not accept the return. This does not affect your statutory rights. On receipt of the returned items we will issue you a refund or exchange within 7 days to the same payment method.Įarrings are non-exchangeable and non-refundable for hygiene reasons, unless the items are faulty at delivery. We'll then send you full returns information, including where and how to send the return parcel. Just email to notify us you wish to make a return. All returns are the responsibility of the customer until receipt of the return by Stones Heart Club so for your safety we therefore recommend using a tracked parcel option and retaining proof of postage. The cost of the return(s) are made at the cost of the customer. ![]() If you are not completely satisfied with your purchase you may return items within 14 days of receipt for a refund or exchange. Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country. Please contact your local customs office before placing your order for further information. Please note these charges are determined by authorities in the respective country and as such we cannot predict their amount. Rose quartz necklace Rose quartz bracelet Rose quartz Rose quartz ring Set Price () Shipping All Sellers crystal Quartz Rose cut Round shape Loose stone calibrated cabochon size 5mm to 15mm Stone Semi Precious Gemstone Stone Jewelry (53) 1.20 2.00 (40 off) Rose quartz and Howlite angel wing reiki infused bracelet (133) 15. You will be responsible for payment of any such import duties and taxes. Click here to track your order.ĭeliveries made outside of the UK may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. ![]() TrackingĪll orders can be tracked using Royal Mail tracking tools using the tracking number provided in your shipping notification email. If you do not see your shipping destination listed, please contact us for available options. UK Next Working Day Delivery (orders before 2pm Mon-Fri)įree delivery available on all orders over £250 Use code LOCKDOWNDRAG at checkout**Ĭomplimentary UK Standard Secure & Tracked Delivery on orders over £70 **Limited time only - free UK standard shipping on all orders. ![]()
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